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Privacy policy

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​Last modified: June 19, 2024

When you interact with BRACAI’s website or use our services, we collect various pieces of information about you called personal data. We take your privacy seriously and will always process your personal data in accordance with applicable privacy legislation, including the EU General Data Protection Regulation ("GDPR").

This privacy policy outlines the types of personal data we collect, the purposes for which we process it, and your rights regarding your data.

1. What is personal data?

Personal data is any information that can identify you directly or indirectly, such as your name, email address, IP address, and phone number.

2. Who is responsible for your personal data?

BRACAI CONSULTING SL, located at Carrer Tinent Coronel Sagues 12, 08770 Sant Sadurni d’Anoia (Barcelona), Spain (“BRACAI”), is the data controller responsible for the processing of your personal data. You can contact us at info@bracai.eu for any inquiries regarding your data.

3. Who do we process personal data about?

This privacy policy covers our processing of personal data concerning:

  • Visitors to our website

  • Users of our services

  • Individuals who contact our customer service

  • Job applicants

  • Representatives of our customers and suppliers

  • Other individuals with whom we interact

4. How do we collect personal data about you?

We collect your personal data in different ways, including:

  • Directly from you when you provide it to us (e.g. through our website, customer service, or job applications)

  • Automatically when you interact with our website through cookies and similar technologies

  • From third parties, such as social media platforms or other partners

5. What personal data do we collect?

When you use our services or interact with us on our website, we may collect the following categories of personal data:

  • Basic information, such as your name, address, and contact details

  • Demographic information, such as your country

  • Information about your customer relationship, such as your order history and inquiries to customer support

  • Information concerning the use of our services, such as search logs, IP addresses, and metadata concerning activities

  • Payment information, such as your account number and invoice details

  • Information regarding your visit to our website (including date and time, type of device, operating system, and browser used, IP addresses, screen size, etc.)

  • Any other information collected based on your consent, such as newsletters and other marketing. You will receive specific information about what information we collect and what it is used for when we ask for your consent.

 

You can read more about what categories of personal data we use for which purposes below.

6. For what purposes do we process your personal data, what is our legal basis, and for how long do we store it?

6.1 If you visit our website or interact through social media

Statistics: We automatically collect, register, and process IP addresses, geographical information, and cookies to create statistical information on the duration of visits and the parts of the website visited. The purpose is to improve and develop the user experience. The legal basis is our legitimate interest in creating statistics and improving our services (GDPR Article 6(1)(f)). Consent for non-essential cookies is obtained and can be withdrawn at any time via the cookie banner.

6.2  If you use our services

Provide services: We process certain personal data to provide and deliver our services. The legal basis is our contractual relationship with you as a client (GDPR Article 6(1)(b)).

6.3  If you contact us

Customer support: We process personal data about technical issues, interactions with support, etc. to provide technical support, handle complaints, and communicate with you. The legal basis is our legitimate interest in providing customer support (GDPR Article 6(1)(f)).

6.4 Other processing activities

Free digital content and webinars: We collect your name, company, business email address, and consent confirmation to send requested digital content and register for webinars. The legal basis is consent (GDPR Article 6(1)(a)). This consent can be revoked at any time.

Sales and marketing: We process your name, address, email address, and telephone number for direct marketing and to promote campaigns, exclusive offers, or offers from our business partners. The legal basis is our legitimate interest in sending targeted marketing (GDPR Article 6(1)(f)).

Comply with legal obligations and defend claims: We process personal data such as subscription details and billing information to comply with legal obligations or to establish, defend, or pursue a claim. The legal basis is to comply with legal obligations (GDPR Article 6(1)(c)) or our legitimate interest (GDPR Article 6(1)(f)).

Job applications: We process personal data such as CVs and other relevant documents to evaluate job applications and perform other measures prior to entering an employment agreement. The legal basis is to enter into a contract (GDPR Article 6(1)(b)) or our legitimate interest in assessing job applications (GDPR Article 6(1)(f)).

7. How do we keep your personal data safe and secure?

We have established organizational and technical security measures to ensure the confidentiality, integrity, and availability of your personal data. These measures include regular risk assessments, access control, and SSL/TLS encryption for secure data transmission.

8. Who do we share personal data with?

We do not share, sell, lend, or lease any personal data identifying our clients or purchasers of our services with anyone, except with public authorities where there is a statutory disclosure obligation.

9. Do we transfer personal data to other countries?

From time to time, we transfer personal data to countries and/or organizations outside the EU/EEA area, such as when using cloud-based platforms like Google Drive and Amazon Web Services.

10. For how long do we store personal data?

We store your personal data for as long as necessary to fulfill the purposes outlined in this privacy policy. Specific retention periods depend on the nature of the data and the purpose for which it is processed.

11. What are your rights?

You have the right to:

  • Access the personal data we hold about you

  • Rectify incorrect or incomplete personal data

  • Erase your personal data, subject to certain conditions

  • Restrict or object to the processing of your personal data

  • Data portability, allowing you to receive your data in a commonly used format

 

To exercise these rights, please contact us at info@bracai.eu. Exceptions apply where the information is necessary to deliver a service or required by law.

12. How do we notify you if changes are made to this privacy policy?

Our services are in continuous development. If updates to the privacy policy are necessary, the updated policy will be made available on our website.

13. How do you get in touch with us?

If you have questions regarding how we process your personal data or wish to exercise your rights, you can contact us at info@bracai.eu or via our contact page at www.bracai.eu/contact.

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